I’m hoping that, between the information on this blog, within the forum, on The Motor Oil Evaluator website and within “The Motor Oil Bible” book, you’ll have just about all the information you’ll need.
However, it is almost certain that someone will have questions that are not answered within the information sources listed above. If that turns out to be the case, you are welcome to contact me anytime via the contact information listed below.
Two Important Points
1. Questions related to customer service issues will be dealt with as quickly as possible, generally within 24 hours, and sometimes sooner. This would include issues that relate to product/service purchases that were not received (ie. You didn’t get your “stuff”), account login issues, problems with eBook rebranding, etc.
Please do not hesitate to contact me via any of the customer support methods listed below for these types of issues, and I will do my very best to deal with your issue in a timely fashion.
2. Questions related to motor oil and filters (what viscosity should I use, can I mix petroleum and synthetic, which oil is better, etc.) are NOT customer service questions. If these types of questions are submitted via the “Customer Support” methods listed below, they will be ignored.
Please understand that this does not mean I am not willing to answer such questions. I am. However, I have to take care of customer support issues first. If these types of non-essential questions start “clogging up the works”, that makes it difficult to take care of paying, active customers.
So, if you have these types of questions (reference or informational type questions), please use the appropriate contact methods below for such requests. Expect that turn-around time for such questions will likely be slower and less reliable unless you are a VIP member. VIP members receive guaranteed priority response to their questions.
VIP Lube/Filter Support Inquiries
Although all customers and website visitors receive quick support for “customer service” inquiries, VIP members receive priority attention to their technical lube/filter questions as well. If you have such questions or would like priority attention when you do:
Click Here to Learn More About or Become a VIP
Customer Service Inquiries
For questions related to botched orders, login problems, refund requests, subscription cancellations, and such, please use the following contact information:
The Motor Oil Bible
c/o Michael Kaufman
12151 Vergennes St.
Lowell, MI 49331
877-689-4719
NON-Customer Service Inquiries
Send an Email to:
Please be aware that email is often unreliable. Your message may end up in my spam box, and, unfortunately, since I receive SOOOOO much spam each and every day in that folder, it is impossible for me to sort through all of those messages looking for messages that I’m not already expecting. Your message will not likely be answered if it ends up in this folder.
Similarly, even if it makes it to my inbox, since customer service and VIP support inquiries are first in line for my attention, the time-frame for getting back to you may be significant – it’s hard to say. If you can afford to wait or possibly not even be responded to, feel free to try this support method.
I do apologize for what may seem to some to be poor service. It is not intended to be so, and, if I have time on my hands, I WILL answer such inquiries in as timely a fashion as possible, even though they often do not generate any cash flow. I WANT to help you with your questions. But, I am not going to make promises to you that I may not be able to keep.
If you REALLY need priority support, consider whether your question is a customer service type question, as describe earlier on this page. If it is, please use one of those support options and I will handle your inquiry as quickly as possible. However, if it is not, then you may want to consider whether signing up for VIP support may be worth it to you.
Just visit the VIP Support page for details.
